Customer Success Manager

Over de rol

Practices don't buy software, they buy an outcome. They need someone next to them who understands their process and gets the whole team on board. Without that person, even the best product stays half-used and the value we promised disappears. As our first Customer Success Manager you build the way we onboard, grow and retain practices. You're their trusted point of contact, you coordinate implementation together with engineering, and you set the blueprint for the CS team that follows you.

Wat je gaat doen

• Be the trusted point of contact from kickoff and guide practices to successful adoption and measurable results.
• Set up an onboarding and training programme for owners and their teams (workshops, playbooks, best practices).
• Track adoption and health metrics per customer and step in proactively at the first churn signals.
• Own renewals, upsell and expansion together with sales, and identify growth opportunities in existing accounts.
• Structure customer signals into product and engineering — be the voice of the customer in the roadmap.

Wat we zoeken

• 3+ years in Customer Success, Account Management or Implementation at a B2B SaaS product.
• Proven track record in adoption, retention and account growth.
• Strong communicator and relationship builder; comfortable with both owners and operational teams.
• Technically fluent enough to understand integrations and workflows — you don't have to code, but you translate smoothly between customer and engineering.
• Strong customer communication in Dutch and English; French is a clear plus.
• Empathy for non-technical users and the patience to explain the same thing ten times calmly.
• Willing to be on-site at practices regularly, especially during onboarding and quarterly reviews.

Wat we bieden

• Founding-level ownership and equity.
• Remote-first, European team with a hybrid base in Brussels.
• A real, painful problem in a market that has never been properly served.
• Short path from idea to production, with direct impact.